Contact us
Frequently Asked Questions
Is the app free?
Yes. The Plante Jardins Verticais app is completely free for end customers and visitors. Advanced management features (quotes, invoicing, factory ordering) are exclusive to authorized resellers with an active subscription.
How do I become a Plante reseller?
Plante Jardins is a network of territorial resellers. To apply, reach us via the WhatsApp above or by email. We select resellers based on region (no territorial overlap) and landscaping experience.
How does AR measurement work?
The app uses your iPhone camera (with an A12 chip or newer) and Apple's ARKit technology to measure the wall where the vertical garden will be installed. Just point the camera, tap the corners of the wall and the app automatically calculates the area. No tape measure needed.
Does the AI need internet?
Botanical curation uses Apple Intelligence on-device whenever possible (no internet needed, processed on the iPhone itself). If that fails, it falls back to Gemini with internet. No personal data is sent out.
Is my data safe?
Yes. We follow "on-device first" principles and minimal data collection. See our full Privacy Policy.
Does the app work on iPad?
Yes. Plante Jardins Verticais is universal (iPhone + iPad). AR measurement works on both, with better precision on iPad Pro with LiDAR.
How do I report a bug?
Use the WhatsApp above and describe the issue. Attach a screenshot if possible. We reply within 4h on business days.
Can I request a new feature?
Yes! Your suggestions feed our roadmap. Email us with subject "Suggestion". We review every week.
Technical Support
For technical issues with the physical vertical garden installation (P20R system, irrigation and automation, maintenance of the Atlas · Plante Health / Boréas · Reservoir / Ceres · Gutter systems), contact the reseller responsible for your project. If you don't know which one, reach us and we'll point you to them. Full technical documentation at Atlas System, Boréas System and Ceres System.
Support Hours
Monday to Friday: 8am to 6pm (BRT)
Saturday: 9am to 1pm
Sundays and holidays: WhatsApp emergency only
Company
Plante Jardins Verticais e Paisagismo Ltda — Eusébio, Ceará, Brazil. We serve all of Brazil via our network of authorized resellers.
Corporate data
- Legal Name
- Plante Jardins Verticais e Paisagismo Ltda
- Registered Trademark
- PLANTE JARDINS ® · INPI 05/30/2023
- Headquarters
- Rua dos Girassóis, 100
Eusébio · Ceará · CEP 61771-320 · Brazil - Legal Representative
- Jhones Santos · Managing Partner
Get in touch
- WhatsApp / Phone
- +55 85 98945-8821
- [email protected]
- Support hours
- Monday to Friday · 7am to 5pm (BRT)
- Coverage
- Brazil — via authorized reseller network
